VSSD: Science and Technology

 

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On the moment-to-moment measurement of emotion during person-product interaction

Gaël Laurans

2011 / x + 180 pp. / paperback / thesis / ISBN 978-90-6562-290-1

This work is focused on immediate changes in feelings following a sequence of interaction with a product and on the dynamics of experience over minutes and hours. Understanding these short-term changes in experience is becoming increasingly important with the multiplication of programmable interactive products. For example, using a personal navigation device or other in-car systems involves multiple elementary actions spread over time, and designers do not only create the physical shape of the device or a few isolated mjechanisms like changing the memory card but also need to define the response of the system during complex sequences of interaction (looking for alter routes, integrating external information about traffic etc.)

This object of study raises particular challenges that have rarely, if ever, been addressed directly in the scientific literature, whether fundamental (i.e. psychology) or applied (including media or consumer psychology, human-computer interaction and design research), in particular the need to collect moment-to-moment measures of mild affective responses while research participants are busy with using a product or device and unavailable to report their feelings.

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Updated: 16 December 2011, hlf@vssd.nl